If your machine develops a fault we will provide telephone & email and parts support for a period of 5 years from purchase.
We have a vast collection of videos to assist in resolving most issues and have sold thousands of machines online to both the trade and the public since 2002. We have extensive experience in assisting customers who have little to no previous experience in owning a fruit machine.
Should your machine require a part to be replaced this will be dispatched and the old part collected free of charge within the first 30 days from delivery. After this the following fees will apply:
Reel-based fruit machines - Capped £40+VAT & Carriage charge regardless of what needs to be swapped
Digital-based gaming machines - Parts supplied/repaired on a cost basis
If you are unable to resolve an issue you can return the machine for repair. We will not charge for any labour and any parts required will be supplied at cost.
This warranty excludes repair or replacement of parts damaged due to vandalism or misuse.