Question 1

Delivery - National delivery £70+VAT usually within 4-5 days from ordering

Accepted Answer

We will contact you to schedule delivery on your preferred day. Deliveries are carried out Monday to Friday between 09:00 - 17:00. Once the machine has been dispatched we will send the tracking details and contact number for the depot delivering your machine.
 
If you require delivery on a Saturday or wish to specify a timed, AM or PM delivery this can be arranged with our couriers for an additional fee.
 
Typically delivery takes around 4-5 days from ordering however, at peak times this can vary so we would urge you to contact us before placing an order if you require a machine to be delivered at short notice.
​
Machines are delivered by a national courier to the address only. If you require the machine to be brought into a certain area within your property or setup, please contact us for a quotation - this is only possible to areas within a 2hr drive from our location (Canterbury, CT3 4JH)

Question 2

Warranty & Support Information

Accepted Answer

If your machine develops a fault we will provide telephone & email and parts support for a period of 5 years from purchase.
​
We have a vast collection of videos to assist in resolving most issues and have sold thousands of machines online to both the trade and the public since 2002. We have extensive experience in assisting customers who have little to no previous experience in owning a fruit machine.
​
Should your machine require a part to be replaced this will be dispatched and the old part collected free of charge within the first 30 days from delivery. After this the following fees will apply:
 Reel-based fruit machines - Capped £40+VAT & Carriage charge regardless of what needs to be swapped 
Digital-based gaming machines - Parts supplied/repaired on a cost basis 
​
If you are unable to resolve an issue you can return the machine for repair.  We will not charge for any labour and any parts required will be supplied at cost.
​
This warranty excludes repair or replacement of parts damaged due to vandalism or misuse.

Question 3

Home Use, Commercial Sales & Licensing Information

Accepted Answer

Home Use
If you are looking to purchase a machine for personal use home use you will not require any form of license or permit
 
Commercial Use
If you are looking to make the machine available for use by the public you will need:
​
1. Gaming Machine Permit - Issued by your local council's licensing team
​
2. Registration for MGD (Machine Games Duty). All gaming machine revenue is subject to MGD and exempt from VAT if your business is registered.
 
If you contact us we will happily guide you through what is required

Question 4

Dimensions & Weight

Accepted Answer

All machines are designed to fit through a standard-width door. Our reel-based fruit machines are housed in the eclipse cabinet with the following dimensions

Height 180cm Width 71cm & Depth 67.5cm. The weight is approximately 130kg
​
Our digital gaming machines are housed in a variety of cabinets and the dimensions can be found within the product details.

Refurbished Fruit Machines & Digital Gaming Terminals

Deal Or No Deal The Big One

Deal Or No Deal Golden Game

Deal Or No Deal Winfall

Club Cash Ahoy

Deal or No Deal Easy Money

Cash Invaders

Valley Of The Kings

Club Valley Of The Kings

Devil's Deal

Aztec Gold

Big Game Fishing

Deal Or No Deal King Of Games (Aurora)

King Of Clubs (Aurora)

Titan Hot Pub Menu (Aurora Noir)

Hybrid Duo Pub/Club Menu (Aurora Noir)