Question 1

Technical Support & Repair Enquiries

Accepted Answer

If you have purchased a machine from us you are welcome to contact us for help at any point.

If you have purchased your machine elsewhere we are happy for you to make use of our free technical support videos

If you require support from one of our engineers the services we offer can be purchased using the link below.

Engineer Technical Support
https://www.wix.app/stores/672b25c4-b37c-4439-b96d-c4d520f05110/catalog/d82bc4ef-5f21-c0e9-5f1f-59abbc451934?d=https://www.fruitmachinesales.co.uk/product-page/engineer-technical-support

Question 2

Do we purchase second-hand machines?

Accepted Answer

Fruitmachinesales.co.uk has been set up as a subsidiary of our main business as a rental company. We purchase all our equipment new and operate it across our rental estate. The website's sole purpose is as an outlet for our ex-rental machines. Unfortunately, we do not purchase any used equipment.

Question 3

Delivery & Collection Information

Accepted Answer

We only sell and deliver goods inside the UK and use a variety of delivery methods. We normally dispatch any items ordered before 14:00 on the same day

Parts Orders 
Delivery is calculated based on the products weight. Small items will have the option of either 1-2 Day service starting from £7.50+VAT or a 2-3 Day service starting from £5+VAT

Larger items are normally palletised and the delivery charge is fixed at £70+VAT. The delivery timescales will depend on the type of equipment ordered 
Gaming Machines 4-5 Days
Quiz Machines & Jukeboxes 7-10 Days

If you are interested in purchasing a machine and would like to view, purchase and take away this may be possible however this will need to be by prior arrangement so we can ensure the machine is prepped beforehand. Please send us a message or call to arrange.

Customer Support