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Fruit Machine Support 

This area of our website has links to the YouTube videos we have created to support customers who have purchased machines from us. 

 

This information has been made freely available to support anyone requiring assistance. if you have not purchased your machine directly from us we will not be able to offer any further support. Customers who have purchased machines from us can email or message us for further technical assistance as required. 

Unlocking Your Machine

If you are experiencing difficulty getting your key to turn in the top door lock of your machine this video should assist.

Before you begin ensure you have verified that the key number is different from the lower door lock i.e. Open the lower door and put this and any other keys bearing the same key number to one side

Replacing Lamps

 

This video shows how to identify and replace any lamps on your machine.

When purchasing replacements you will need 10mm for buttons and on some reels. 5mm lamps are used in all other areas except in pre-1997 machines that open from the back

Cleaning Buttons

If you have a sticky button or are getting a 'Stuck button error' this video shows how to disassemble the buttons for cleaning

Note Retrieval

TBC

Note Validator & Payout Errors (Vega)

If your machine is fitted with a Vega note validator/payout mechanism and either the host machine or mech is displaying an error this video details the common things to check.

Note Validator Errors (Taiko)

If the note bezel is flashing red this video will assist in resolving.

If the note bezel is not lit see 'Emptying & Refilling'

if the note validator bezels blue see 'Note Validator Fitting / Replacement'

 

Note Validator & Payout Errors (MD100)

If your machine is fitted with a Vega note validator/payout mechanism and either the host machine or mech is displaying an error this video details the common things to check.

Payout Errors (£1 Hopper)

This video shows the first steps in checking for hopper errors normally shown as Pay Unit Error 17 or 0098 CCT H Comm on modern fruit machines.

Coin Mechanism Removal & Identification

This video shows how the coin mechanism comes out from most types of machines.

 

It shows how to identify the model and if the coin mech is serial or parallel (required if you are purchasing a replacement) 

Coin Mechanism Cleaning

 

If your machines coin acceptance is poor or your machine is displaying error messages relating to the coin mechanism it is is good idea to remove the coin mechanism for cleaning

This can improve acceptance, prevent future coin jams and resolve errors like 'Coin Mech Error 10' & strim alarms.

 

DES Pairing Guide

If your machine has an MEI Cashflow 9524e coin mech (Yellow) instead of an SR5 DES (Blue reject) then follow this procedure: 1. Move switch 6 on the bank of 8 switches on the coin mechanism to the upward position 2. Ensure the bottom door has been removed and the top door is open with the keys in the lock. 3. Switch the machine on. 4. Switch the machine on and wait for it to display 'READ METERS' 5. Return switch 6 to the downward position. 6. Switch the machine off/on and the process should be complete.

 

Setting £10/£20 Payout

This video describes the process of setting which notes your machine pays out on Bell Fruit, Fruit Machines. (Either £10 or £20)

 

This cures 'NOTE DENOM ERR'

 

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